User Activity and Troubleshooting
Review user activity and investigate who performed an important action.

Review User Activity
How to Review User Activity in Muhasib ERP
Overview
This guide will help you filter and interpret Muhasib user activity for an authorized audit or support investigation.
The report provides supporting audit evidence. Any deletion can weaken record history and requires separate clear approval.
Who can do this
You need access to User Activity Report. Removing activity also requires Delete User Activity Report and explicit audit-record removal approval.
Before you start
Define the user, company, time range, action, and business question. Follow privacy, employment, audit-retention, and legal policy.
Before saving, check that the correct company is open and that you have permission to complete this task.
Where to find it
Back Office → Essentials Setup → User Activity Report.
Review User Activity
Step 1: Open the report
Step 2: Select the narrowest approved company/user/date/action filters available
Step 3: Run the report
Step 4: Compare timestamps and descriptions with the underlying record or support
Compare timestamps and descriptions with the related record or support event.
Step 5: Export/print only when authorized and store output securely
Step 6: Do not delete activity during ordinary review
Check your work
Cross-check an approved test action against its activity row, business record, timestamp, user, and company.
Take a moment to check your work before closing the window. This small check can save time later.
If something goes wrong
Check time zone/date filters and user/company scope.
Do not treat mutable descriptive logs as the sole financial audit source.
Related guides
Audit a User's Effective Access
Configure Diagnostic Logging Safely
Request Muhasib Support
What to do next
Audit a User's Effective Access.