Integration Monitoring and Recovery
Find failed external operations, protect successful work, and retry only the failed part.

Recover from Tax Submission Failure
Recover from Tax Submission Failure
Overview
This guide will help you resolve a rejected or unknown tax submission without duplicating the local sale or authority invoice.
If this issue is stopping your work, do not worry. Follow the steps one at a time, and check the result before trying again.
The submission reaches a known, reconciled state or is escalated with complete evidence.
Who can do this
You need access to Tax inquiry/retry and source-sale correction rights, with tax-owner approval.
Before you start
Preserve local document, request ID, response, timestamp, payload hash/sanitized evidence, provider query result, and current stock/payment/ledger state.
Before saving, check that the correct company is open and that you have permission to complete this task.
Where to find it
Open the source sale, tax/FBR report, response/history, and authorized retry action.
Recover from Tax Submission Failure
Step 1: Classify failure as local validation, no request sent, rejected, accepted
Classify failure as local check, no request sent, rejected, accepted but not stored, or unknown.
Step 2: Query authority status using the original reference where supported
Step 3: Do not retry accepted or unknown submissions blindly
Step 4: Correct only rejected validation/mapping data through authorized source workflows
Step 5: Retry one eligible failed submission once
Retry one allowed failed submission once.
Step 6: Reconcile provider and local state, then document resolution
Check your work
One local transaction maps to at most one accepted authority invoice and all local/provider identifiers and totals agree.
Take a moment to check your work before closing the window. This small check can save time later.
If something goes wrong
Follow current authority cancellation/credit-note rules for an accepted wrong invoice.
Never delete the local sale or response to force a retry.
Related guides
Diagnose an External Integration Failure
Review FBR Tax Transactions
Correct or Reverse a Customer or Agent Transaction
What to do next
Diagnose an External Integration Failure.