Recover from Tax Submission Failure

Recover from Tax Submission Failure
Overview
This guide will help you resolve a rejected or unknown tax submission without duplicating the local sale or authority invoice.
If this issue is stopping your work, do not worry. Follow the steps one at a time, and check the result before trying again.
The submission reaches a known, reconciled state or is escalated with complete evidence.
Who can do this
You need access to Tax inquiry/retry and source-sale correction rights, with tax-owner approval.
Before you start
Preserve local document, request ID, response, timestamp, payload hash/sanitized evidence, provider query result, and current stock/payment/ledger state.
Before saving, check that the correct company is open and that you have permission to complete this task.
Where to find it
Open the source sale, tax/FBR report, response/history, and authorized retry action.
Recover from Tax Submission Failure
Step 1: Classify failure as local validation, no request sent, rejected, accepted
Classify failure as local check, no request sent, rejected, accepted but not stored, or unknown.
Step 2: Query authority status using the original reference where supported
Step 3: Do not retry accepted or unknown submissions blindly
Step 4: Correct only rejected validation/mapping data through authorized source workflows
Step 5: Retry one eligible failed submission once
Retry one allowed failed submission once.
Step 6: Reconcile provider and local state, then document resolution
Check your work
One local transaction maps to at most one accepted authority invoice and all local/provider identifiers and totals agree.
Take a moment to check your work before closing the window. This small check can save time later.
If something goes wrong
Follow current authority cancellation/credit-note rules for an accepted wrong invoice.
Never delete the local sale or response to force a retry.
Related guides
Diagnose an External Integration Failure
Review FBR Tax Transactions
Correct or Reverse a Customer or Agent Transaction
What to do next
Diagnose an External Integration Failure.