# Review SMS History and Delivery Evidence

### How to Review SMS History and Delivery Evidence in Muhasib ERP

### Overview

This guide will help you trace a message to its recipient, content, timestamp, local status, and available provider evidence.

You get the strongest available evidence of submission or delivery and a basis for safe retry.

### Who can do this

You need access to SMS Inquiry/report access and authorized customer/message scope.

### Before you start

Have recipient, date/time range, transaction/reference, sender/terminal, or message fragment without exposing sensitive content.

<div id="bkmrk-%F0%9F%9A%A8-importantmake-sure" style="border-left: 4px solid #dc2626; background: #fef2f2; padding: 12px 16px; margin: 15px 0; border-radius: 4px;">Before saving, check that the correct company is open and that you have permission to complete this task.</div>### Where to find it

Back Office → Sales &amp; Customers → SMS Inquiry.

### Review SMS History and Delivery Evidence

#### Step 1: Select company and a narrow date range

#### Step 2: Filter by recipient or reference where supported

#### Step 3: Open the individual SMS detail/report

#### Step 4: Confirm number, message, time, gateway, and local result

#### Step 5: Compare with provider request/delivery ID where available

#### Step 6: Record discrepancies without resending automatically

### Check your work

Match one local message to one intended recipient and at most one accepted provider request.

<div id="bkmrk-%F0%9F%92%A1-tipcheck-the-saved" style="border-left: 4px solid #2563eb; background: #eff6ff; padding: 12px 16px; margin: 15px 0; border-radius: 4px;">Take a moment to check your work before closing the window. This small check can save time later.</div>### If something goes wrong

- Local success may mean submission rather than handset delivery.
- Restrict access because message content can contain personal data.

### Related guides

- [Send a Message to Multiple Recipients](https://docs.muhasiberp.com/link/262)
- [Test and Maintain an SMS Gateway](https://docs.muhasiberp.com/link/261)
- [Diagnose an External Integration Failure](https://docs.muhasiberp.com/link/257)

### What to do next

<div id="bkmrk-%E2%9C%85-next-actioncontinu" style="border-left: 4px solid #16a34a; background: #f0fdf4; padding: 12px 16px; margin: 15px 0; border-radius: 4px;">[**Send a Message to Multiple Recipients**](https://docs.muhasiberp.com/link/262).</div>