Review SMS History and Delivery Evidence

How to Review SMS History and Delivery Evidence in Muhasib ERP
Overview
This guide will help you trace a message to its recipient, content, timestamp, local status, and available provider evidence.
You get the strongest available evidence of submission or delivery and a basis for safe retry.
Who can do this
You need access to SMS Inquiry/report access and authorized customer/message scope.
Before you start
Have recipient, date/time range, transaction/reference, sender/terminal, or message fragment without exposing sensitive content.
Before saving, check that the correct company is open and that you have permission to complete this task.
Where to find it
Back Office → Sales & Customers → SMS Inquiry.
Review SMS History and Delivery Evidence
Step 1: Select company and a narrow date range
Step 2: Filter by recipient or reference where supported
Step 3: Open the individual SMS detail/report
Step 4: Confirm number, message, time, gateway, and local result
Step 5: Compare with provider request/delivery ID where available
Step 6: Record discrepancies without resending automatically
Check your work
Match one local message to one intended recipient and at most one accepted provider request.
Take a moment to check your work before closing the window. This small check can save time later.
If something goes wrong
Local success may mean submission rather than handset delivery.
Restrict access because message content can contain personal data.
Related guides
Send a Message to Multiple Recipients
Test and Maintain an SMS Gateway
Diagnose an External Integration Failure
What to do next
Send a Message to Multiple Recipients.