# Review Customer Loyalty Points Inquiry

### How to Review Customer Loyalty Points Inquiry in Muhasib ERP

### Overview

This guide will help you inspect a customer's loyalty-point transactions and current status at source-record level.

You get a transaction-level explanation of loyalty activity.

### Who can do this

You need access to Loyalty Points Inquiry and authorized customer/sale scope.

### Before you start

Have customer, transaction/reference, date range, point type, or expected balance.

<div id="bkmrk-%F0%9F%9A%A8-importantmake-sure" style="border-left: 4px solid #dc2626; background: #fef2f2; padding: 12px 16px; margin: 15px 0; border-radius: 4px;">Before saving, check that the correct company is open and that you have permission to complete this task.</div>### Where to find it

Back Office → Sales &amp; Customers → Customer Loyalty Points Inquiry.

### Review Customer Loyalty Points Inquiry

#### Step 1: Select company, customer, and date range

#### Step 2: Filter by point status/type or reference where supported

#### Step 3: Review earned, redeemed, expired, adjusted, and reversed entries

#### Step 4: Open the source sale/return where possible

#### Step 5: Confirm dates, rule, quantities/value, and point amount

#### Step 6: Record unexplained entries for correction review

### Check your work

Inquiry entries agree with source transactions and roll into the Loyalty Points Ledger/report.

<div id="bkmrk-%F0%9F%92%A1-tipcheck-the-saved" style="border-left: 4px solid #2563eb; background: #eff6ff; padding: 12px 16px; margin: 15px 0; border-radius: 4px;">Take a moment to check your work before closing the window. This small check can save time later.</div>### If something goes wrong

- Confirm expiry and return dates.
- Do not adjust points before tracing the source event.

### Related guides

- [Review the Customer Loyalty Points Ledger](https://docs.muhasiberp.com/link/493)
- [Review the Customer Loyalty Points Report](https://docs.muhasiberp.com/link/494)
- [Create a POS Sale](https://docs.muhasiberp.com/link/524)

### What to do next

<div id="bkmrk-%E2%9C%85-next-actioncontinu" style="border-left: 4px solid #16a34a; background: #f0fdf4; padding: 12px 16px; margin: 15px 0; border-radius: 4px;">[**Review the Customer Loyalty Points Ledger**](https://docs.muhasiberp.com/link/493).</div>