# Review the Customer Loyalty Points Report

### How to Review the Customer Loyalty Points Report in Muhasib ERP

### Overview

This guide will help you summarize loyalty points by customer and identify balances requiring action.

You get a customer-level loyalty liability/activity summary.

### Who can do this

You need access to Loyalty Points Report and authorized customer scope.

### Before you start

Define company, as-of date, customer/group scope, active/expired inclusion, and expected control total.

<div id="bkmrk-%F0%9F%9A%A8-importantmake-sure" style="border-left: 4px solid #dc2626; background: #fef2f2; padding: 12px 16px; margin: 15px 0; border-radius: 4px;">Before saving, check that the correct company is open and that you have permission to complete this task.</div>### Where to find it

Back Office → Sales &amp; Customers → Customer Loyalty Points Report.

### Review the Customer Loyalty Points Report

#### Step 1: Set company and as-of/date filters

#### Step 2: Select customer/group and status scope

#### Step 3: Generate the report

#### Step 4: Review earned, redeemed, expired, and available totals shown

#### Step 5: Drill to loyalty ledgers for exceptions

#### Step 6: Export only with customer-data authorization

### Check your work

Sample customer totals compare and confirm to their loyalty ledgers and inquiry transactions.

<div id="bkmrk-%F0%9F%92%A1-tipcheck-the-saved" style="border-left: 4px solid #2563eb; background: #eff6ff; padding: 12px 16px; margin: 15px 0; border-radius: 4px;">Take a moment to check your work before closing the window. This small check can save time later.</div>### If something goes wrong

- Confirm as-of and expiry processing time.
- Do not sum overlapping earned and available columns.

### Related guides

- [Review the Customer Loyalty Points Ledger](https://docs.muhasiberp.com/link/493)
- [Review Customer Loyalty Points Inquiry](https://docs.muhasiberp.com/link/492)
- [Create a Customer](https://docs.muhasiberp.com/link/367)

### What to do next

<div id="bkmrk-%E2%9C%85-next-actioncontinu" style="border-left: 4px solid #16a34a; background: #f0fdf4; padding: 12px 16px; margin: 15px 0; border-radius: 4px;">[**Review the Customer Loyalty Points Ledger**](https://docs.muhasiberp.com/link/493).</div>