Review the SMS Inquiry
How to Review the SMS Inquiry in Muhasib ERP
Overview
This guide will help you find an SMS record and inspect its recipient, message, timestamp, gateway, and available result.
You get local submission evidence and can classify whether provider follow-up is needed.
Who can do this
You need access to SMS Inquiry and authorized message/customer scope.
Before you start
Have recipient, date range, transaction/reference, terminal, user, or safe message fragment.
Before saving, check that the correct company is open and that you have permission to complete this task.
Where to find it
Back Office → Sales & Customers → SMS Inquiry.
Review the SMS Inquiry
Step 1: Select company and date range
Step 2: Filter by recipient/reference where supported
Step 3: Open the individual SMS record/report
Step 4: Review recipient, message, time, gateway, and local result
Step 5: Compare provider ID/status if stored
Step 6: Protect personal message data in any output
Check your work
One inquiry record matches one intended send and its strongest available provider evidence.
Take a moment to check your work before closing the window. This small check can save time later.
If something goes wrong
- Local success may not mean handset delivery.
- Check alternate date/terminal scopes for missing records.
Related guides
- Review SMS History and Delivery Evidence
- Send a Transaction SMS
- Diagnose an External Integration Failure