Setup & Maintenance

Maintain customers, opening balances, agents, statuses, payments, refunds, and related setup.

Pay or Refund a Customer

How to Pay or Refund a Customer in Muhasib ERP

Overview

This guide will help you record an authorized payment or refund made to a customer.

Muhasib records money paid and reduces customer credit or otherwise updates the customer balance.

Who can do this

You need access to Customer Pay/Refund plus payment-account and customer.

Before you start

Confirm customer credit availability, amount, payment method/account, date, reference, reason, and approval.

Before saving, check that the correct company is open and that you have permission to complete this task.

Where to find it

Back Office → Sales & Customers → Customer Pay/Refund.

Pay or Refund a Customer

Step 1: Start a new customer payout

Step 2: Select the customer and verify available credit/balance

Step 3: Enter date, amount, payment method, paying account, and reference

Step 4: Select related credit/return transactions when supported

Step 5: Review authorization and save once

Step 6: Issue the approved payment evidence

Check your work

Compare and Confirm the payout, customer ledger, source credit/return, cash/bank account, and payment evidence.

Take a moment to check your work before closing the window. This small check can save time later.

If something goes wrong

What to do next

Add Customer Credit.

Pay a Commission Agent

How to Pay a Commission Agent in Muhasib ERP

Overview

This guide will help you settle an approved amount owed to a commission agent.

Muhasib records the payout and updates the agent's outstanding commission balance.

Who can do this

You need access to Commission Agent Payment plus agent, account, and source-transaction.

Before you start

Confirm the agent, allowed sales, commission calculation, prior settlements, deductions, amount, payment method/account, and approval.

Before saving, check that the correct company is open and that you have permission to complete this task.

Where to find it

Back Office → Sales & Customers → Commission Agent Payment.

Pay a Commission Agent

Step 1: Start an agent payment

Step 2: Select the commission agent and settlement period

Step 3: Review eligible commission and previous payments

Review allowed commission and previous payments.

Step 4: Enter approved amount, date, method, paying account, and reference

Step 5: Link source commission entries where supported

Step 6: Save once and retain payment evidence

Check your work

Compare and Confirm the payment to allowed sales, commission report, agent ledger, and cash/bank account.

Take a moment to check your work before closing the window. This small check can save time later.

If something goes wrong

What to do next

Assign Service Staff or a Commission Agent.

Correct or Reverse a Customer or Agent Transaction

Correct or Reverse a Customer or Agent Transaction

Overview

This guide will help you correct an allowed customer or commission-agent transaction with a traceable audit trail.

Muhasib updates or reverses the record and its dependent balances according to transaction rules.

Who can do this

You need access to Update/reverse permission for the transaction type and affected accounting period.

Before you start

Identify the original record, error, correct values, downstream allocations, period status, evidence, and approver.

Before saving, check that the correct company is open and that you have permission to complete this task.

Where to find it

Open the relevant customer or agent transaction list and locate the original document.

Correct or Reverse a Customer or Agent Transaction

Step 1: Open the original transaction by document number

Step 2: Review allocations, references, ledger entries, and later dependencies

Step 3: Use Update only for fields the application permits without changing

Use Update only for fields the application permits without changing economic substance.

Step 4: Use the approved reverse/cancel action when amount, party, account, or

Use the approved reverse/cancel action when amount, party, account, or posting is wrong.

Step 5: Enter reason and approval reference

Step 6: Create the corrected replacement once if required

Check your work

Confirm original status, reversal/correction link, replacement record, customer/agent ledger, allocations, and general ledger.

Take a moment to check your work before closing the window. This small check can save time later.

If something goes wrong

What to do next

Receive a Customer Payment.

Configure a Customer Opening Balance

How to Configure a Customer Opening Balance in Muhasib ERP

Overview

This guide will help you record and compare and confirm the customer's approved starting balance at cutover.

Source can create customer/person ledger and General Ledger records and requires an active fiscal year/accounts in financial paths.

Who can do this

You need access to Customer Add/Update and relevant financial/opening-balance permissions.

Before you start

Create the active fiscal year, customer, receivable/default accounts, and approved cutover schedule. Back up the database.

Before saving, check that the correct company is open and that you have permission to complete this task.

Where to find it

Back Office → Sales & Customers → Manage Customers → opening-balance/accounting area.

Configure a Customer Opening Balance

Step 1: Confirm customer and balance date

Step 2: Determine whether the customer owes the business or has a credit

Step 3: Enter amount in the verified debit/credit field

Step 4: Select the required payment/GL account when prompted

Step 5: Save once with source reference

Step 6: Do not create an ordinary payment to offset a mistaken opening balance

Check your work

Compare and Confirm Customer Ledger, Customer Due/Ageing, Account Ledger, Trial Balance, and source schedule.

Take a moment to check your work before closing the window. This small check can save time later.

If something goes wrong

What to do next

Create a Customer.

Update or Retire a Customer

How to Update or Retire a Customer in Muhasib ERP

Overview

This guide will help you correct customer data or retire access while preserving transactions, balances, and audit history.

Source says related transactions remain after deletion, but selection, soft-delete, ledger, and report behavior are not yet fully proven.

Who can do this

You need access to Customer Update; Customer Delete plus explicit business approval for removal.

Before you start

Review open sales/orders/quotations/appointments, balance, payments, credits, cheques, loyalty, contacts, integrations, and legal retention.

Before saving, check that the correct company is open and that you have permission to complete this task.

Where to find it

Back Office → Sales & Customers → Manage Customers.

Update or Retire a Customer

Step 1: Select the exact customer by stable ID/contact

Step 2: Update approved identity/contact/address/group/credit fields and save

Step 3: Prefer disabling/retiring when supported

Step 4: Settle/correct open operational items through their own workflows

Step 5: Delete only with explicit approval after reading the retained-transaction warning

Check your work

Confirm historical sales/payments/ledger remain attributable and the retired customer cannot be selected for unintended new work.

Take a moment to check your work before closing the window. This small check can save time later.

If something goes wrong

What to do next

Create a Customer.

Import or Export Customers

How to Import or Export Customers in Muhasib ERP

Overview

This guide will help you export customer data or import a validated customer batch without duplicates or unintended balances.

Many customers and related detail rows can be created. Matching behavior determines whether reruns duplicate/update records.

Who can do this

You need access to Import/Export Customers and needed Customer Add/Update rights.

Before you start

Back up the database, use the target-build template, create groups/contact types/accounts, and prepare a small synthetic pilot.

Before saving, check that the correct company is open and that you have permission to complete this task.

Where to find it

Back Office → Sales & Customers → Import / Export Customers.

Import or Export Customers

Step 1: Export current data/template when needed

Step 2: Preserve headers and stable identifiers

Step 3: Validate required names, contacts/types, unique contacts, groups, addresses, numeric/date fields,

Validate required names, contacts/types, unique contacts, groups, addresses, numeric/date fields, and any opening balances.

Step 4: Import a pilot

Step 5: Determine created/skipped/failed and whether any partial rows committed

Step 6: Restore/correct, then import the approved batch once

Check your work

Compare source rows with customer/contact/address/group counts and compare and confirm any opening balances/ledgers.

Take a moment to check your work before closing the window. This small check can save time later.

If something goes wrong

What to do next

Create a Customer.

Maintain Commission Agent Statuses

How to Maintain Commission Agent Statuses in Muhasib ERP

Overview

This guide will help you create or update reusable statuses for commission agents.

The status becomes selectable on agents. Whether it blocks sale assignment/payment requires system confirmation.

Who can do this

You need access to Commission Agent Status Add/Update/Delete for the intended action.

Before you start

Define a small approved lifecycle such as Active, Suspended, or Retired and what each state should permit.

Before saving, check that the correct company is open and that you have permission to complete this task.

Where to find it

Back Office → Sales & Customers → Commission Agent Statuses.

Maintain Commission Agent Statuses

Step 1: Choose New Record or select a status

Step 2: Enter unique name and description

Step 3: Save/update

Step 4: For removal, review assigned agents and delete only with explicit

For removal, review assigned agents and delete only with clear approval.

Check your work

Assign it to a test agent and check master, sale selection, inquiry, payment, and reports.

Take a moment to check your work before closing the window. This small check can save time later.

If something goes wrong

What to do next

Create a Commission Agent.

Assign Service Staff or a Commission Agent

Assign Service Staff or a Commission Agent

Overview

This guide will help you attribute allowed sale lines or the transaction to the correct service staff member or commission agent.

Muhasib records attribution used by staff/agent sales, commission ledgers, payments, and reports. Returns may deduct commission based on settings.

Who can do this

You need access to Parent Sale permission plus service-staff/commission selection or assignment rights.

Before you start

Create/activate the staff or agent and check company commission settings, allowed items, calculation basis, and return policy.

Before saving, check that the correct company is open and that you have permission to complete this task.

Where to find it

Open sale → line/transaction staff or commission-agent selection.

Assign Service Staff or a Commission Agent

Step 1: Select the applicable sale line or transaction

Select the needed sale line or transaction.

Step 2: Open Service Staff/Staff/Commission Agent selection

Step 3: Search and select the exact active person

Step 4: Confirm whether assignment applies to one line or the full sale

Step 5: Review calculated commission where shown

Step 6: Finalize the sale

Check your work

Compare and Confirm invoice, item-wise/service-staff reports, agent selling report, commission ledger, return, and eventual payment.

Take a moment to check your work before closing the window. This small check can save time later.

If something goes wrong

What to do next

Create a Commission Agent.