Support and Troubleshooting
Check version details and collect the information needed to request Muhasib support.
Check the Installed Muhasib Version and Database Revision
How to Check the Installed Muhasib Version and Database Revision in Muhasib ERP
Overview
This guide will help you collect the application and database identifiers needed for upgrade checks and support.
These values identify the running application and connected database more reliably than installer filenames or old screenshots. Designer placeholders may differ from system-generated values.
Who can do this
You need access to Use requires the rights and business authority described by the workflow. Database, licence, user, company, or system changes require the responsible administrator.
Before you start
Confirm the intended workstation, database, company/workspace, user or subscription context, and preserve any in-progress work before proceeding.
Where to find it
Follow the launch, wizard, login, company-selection, Back Office, or power path described in the procedure; the available starting screen depends on current installation state.
Check the Installed Muhasib Version and Database Revision
Step 1: In Back Office, open About
Step 2: Record the displayed Product Name
Step 3: Record Version and build information exactly as shown
Step 4: Record Licence Type or plan without copying private tokens/IDs
Step 5: Record the Database Revision
Step 6: Close About without changing settings
Check your work
Make sure the values are legible and that the selected company/database is the one experiencing the issue.
If something goes wrong
If the expected result is not shown, stop repeated attempts, check the active database/workspace/user/licence context, preserve the exact message, and follow the related recovery article.
Related guides
- Request Muhasib Support
- Resolve a Muhasib Startup Interruption
- Create and Verify a Manual Backup
- Version, Build, Database Revision, and Release Notes Reference
What to do next
Request Muhasib Support
How to Request Muhasib Support in Muhasib ERP
Overview
This guide will help you provide enough sanitized context for Muhasib support to investigate an issue efficiently.
Muhasib advances to the next allowed lifecycle state or preserves the current state for safe diagnosis; the verification section identifies the expected result.
Who can do this
You need access to Use requires the rights and business authority described by the workflow. Database, licence, user, company, or system changes require the responsible administrator.
Before you start
Reproduce the issue only when safe. Do not repeat financial, inventory, tax, synchronization, restore, or licence-transfer actions merely to capture evidence.
Where to find it
Follow the launch, wizard, login, company-selection, Back Office, or power path described in the procedure; the available starting screen depends on current installation state.
Request Muhasib Support
Step 1: Open the supported Request Support workflow
Step 2: Enter a concise outcome-based subject
Step 3: Describe the steps, expected result, actual result, and business impact
Step 4: Attach only approved sanitized screenshots or logs
Step 5: Remove passwords, SQL connection strings, portal tokens, tax credentials, customer
Remove passwords, SQL connection strings, portal tokens, tax credentials, customer data, and payment information.
Step 6: Submit once and retain the resulting reference when available
Check your work
Confirm submission or record the approved alternate support channel. Preserve the reference and avoid duplicate requests.
If something goes wrong
If the expected result is not shown, stop repeated attempts, check the active database/workspace/user/licence context, preserve the exact message, and follow the related recovery article.
Related guides
- Check the Installed Muhasib Version and Database Revision
- Resolve a Muhasib Startup Interruption
- Configure Diagnostic Logging Safely
- Data Safety, Privacy, Backup, and External-Effects Reference