Resolve Offline POS Synchronization Problems
How to Resolve Offline POS Synchronization Problems in Muhasib ERP
Overview
This guide will help you recover failed or partial offline POS synchronization while protecting successful records and local pending data.
If this issue is stopping your work, do not worry. Follow the steps one at a time, and check the result before trying again.
Pending data is reconciled without intentionally duplicating previously uploaded records.
Who can do this
You need access to Offline sync plus relevant central inquiry/correction rights.
Before you start
Preserve local data/logs and record central database/company, pending counts/references by family, last run, successes, errors, and connectivity.
Where to find it
Sync Offline POS Data plus central Sale, return/credit, Quotation, and Temporary Sale inquiries.
Resolve Offline POS Synchronization Problems
Step 1: Stop automatic retry while classifying outcomes
Step 2: Confirm central server/database/company and stable connectivity
Step 3: Match each offline reference to central records by family
Step 4: Exclude confirmed successes
Step 5: Correct master, stock, period, permission, or validation errors
Step 6: Retry one confirmed failure and reconcile before the rest
Check your work
Original pending population equals central successes plus remaining/documented failures for each family.
If something goes wrong
- Closing the sync form stops its form timer.
- Never clear/reinstall local offline data before checking.
Related guides
- Recover from Partial Offline POS Synchronization
- Monitor Automatic Offline POS Synchronization
- Prevent and Resolve Duplicate Transactions