Resolve SMS or Email Delivery Problems
How to Resolve SMS or Email Delivery Problems in Muhasib ERP
Overview
This guide will help you determine whether a message failed check, gateway/SMTP submission, provider acceptance, or final delivery and retry safely.
If this issue is stopping your work, do not worry. Follow the steps one at a time, and check the result before trying again.
The send has a known outcome or is escalated without duplicate messaging.
Who can do this
You need access to Relevant send, settings, inquiry, and diagnostic.
Before you start
Have recipient, sanitized content, timestamp, company/location/terminal, gateway/server, local result, provider/message ID, and consent.
Where to find it
Open SMS Inquiry or email/provider evidence plus the needed settings.
Resolve SMS or Email Delivery Problems
Step 1: Validate recipient address/number and consent
Step 2: For SMS, confirm gateway is assigned to the terminal's location
For SMS, confirm gateway is assigned to the terminal's location and restart occurred.
Step 3: Check URL/method/parameters or SMTP host/port/TLS/authentication
Step 4: Determine whether provider accepted the request
Step 5: Check provider delivery/bounce status separately
Step 6: Retry only a confirmed failed recipient once
Check your work
One local send maps to at most one accepted provider message and intended recipient evidence.
If something goes wrong
- “Sent” can mean submitted, not delivered.
- Never expose credentials or private message bodies in tickets.
Related guides
- Review SMS History and Delivery Evidence
- Configure Email Delivery
- Retry a Partially Successful Integration Safely