Review SMS History and Delivery Evidence
How to Review SMS History and Delivery Evidence in Muhasib ERP
Overview
This guide will help you trace a message to its recipient, content, timestamp, local status, and available provider evidence.
You get the strongest available evidence of submission or delivery and a basis for safe retry.
Who can do this
You need access to SMS Inquiry/report access and authorized customer/message scope.
Before you start
Have recipient, date/time range, transaction/reference, sender/terminal, or message fragment without exposing sensitive content.
Before saving, check that the correct company is open and that you have permission to complete this task.
Where to find it
Back Office → Sales & Customers → SMS Inquiry.
Review SMS History and Delivery Evidence
Step 1: Select company and a narrow date range
Step 2: Filter by recipient or reference where supported
Step 3: Open the individual SMS detail/report
Step 4: Confirm number, message, time, gateway, and local result
Step 5: Compare with provider request/delivery ID where available
Step 6: Record discrepancies without resending automatically
Check your work
Match one local message to one intended recipient and at most one accepted provider request.
Take a moment to check your work before closing the window. This small check can save time later.
If something goes wrong
- Local success may mean submission rather than handset delivery.
- Restrict access because message content can contain personal data.
Related guides
- Send a Message to Multiple Recipients
- Test and Maintain an SMS Gateway
- Diagnose an External Integration Failure