Synchronize E-Commerce Orders
How to Synchronize E-Commerce Orders in Muhasib ERP
Overview
This guide will help you retrieve allowed Shopify or WooCommerce orders without creating duplicates or importing unintended statuses.
Eligible external orders appear for check; retrieval alone must not be assumed to post a sale.
Who can do this
You need access to E-Commerce Orders and set up integration.
Before you start
Confirm provider, company, last successful cursor/time, allowed statuses, external IDs, mappings, network, and whether background sync is active.
Before saving, check that the correct company is open and that you have permission to complete this task.
Where to find it
Back Office → Sales & Customers → E-Commerce Orders, or monitored Back Office synchronization.
Synchronize E-Commerce Orders
Step 1: Confirm the intended company/store and synchronization window
Step 2: Check whether a background run is already active
Step 3: Start one manual retrieval only when safe
Step 4: Review retrieved count and external IDs
Step 5: Separate new, existing, rejected, and unknown records
Step 6: Preserve errors and cursor/time evidence before retrying
Check your work
Match provider allowed count to retrieved/new/existing/rejected outcomes with no duplicate external IDs.
Take a moment to check your work before closing the window. This small check can save time later.
If something goes wrong
- Avoid overlapping manual and background runs.
- Query unknown external IDs before repeating a timed-out request.
Related guides
- Map and Validate an E-Commerce Order
- Reconcile E-Commerce Orders and Muhasib Sales
- Understand Back Office Background Operations