Correct or Reverse a Customer or Agent Transaction
Correct or Reverse a Customer or Agent Transaction
Overview
This guide will help you correct an allowed customer or commission-agent transaction with a traceable audit trail.
Muhasib updates or reverses the record and its dependent balances according to transaction rules.
Who can do this
You need access to Update/reverse permission for the transaction type and affected accounting period.
Before you start
Identify the original record, error, correct values, downstream allocations, period status, evidence, and approver.
Where to find it
Open the relevant customer or agent transaction list and locate the original document.
Correct or Reverse a Customer or Agent Transaction
Step 1: Open the original transaction by document number
Step 2: Review allocations, references, ledger entries, and later dependencies
Step 3: Use Update only for fields the application permits without changing
Use Update only for fields the application permits without changing economic substance.
Step 4: Use the approved reverse/cancel action when amount, party, account, or
Use the approved reverse/cancel action when amount, party, account, or posting is wrong.
Step 5: Enter reason and approval reference
Step 6: Create the corrected replacement once if required
Check your work
Confirm original status, reversal/correction link, replacement record, customer/agent ledger, allocations, and general ledger.
If something goes wrong
- Never hide an error with an undocumented offset.
- Resolve closed-period and downstream-allocation constraints through authorized accounting procedure.